Comcast doesn't want Wolverine and Captain America to fight, apparently, outbids Disney for 21st Century Fox

A few days ago, Disney’s proposed purchase of vast swathes of 21st Century Fox—including its film and TV studios and the X-Men properties, plus FX, National Geographic, and more—seemed like a done deal, just waiting for the cash (a reported $52.4 billion) to be delivered, and the Wolverine-shaped keychain to be handed…

Your cable bill is going up, but the throbbing vein in your forehead already told you that

According to pieces of paper crumpled in rage, futile nastygrams to “DoNotReply” inboxes, and leading consumer-advocate periodical Consumer Reports, Americans will pay more for pay TV in 2017. Factoring in inflation, programming costs, and the expense of maintaining Kafkaesque torture devices disguised as…

Hold times at DreamWorks Animation skyrocket after $3.8 billion Comcast deal

Hope you aren’t currently sitting on the phone with DreamWorks Animation customer service—filing another complaint about the lack of response to your Bee Movie 2 spec script, perhaps—because your hold time just went way up. According to The New York Times, the animation studio has been bought by Comcast for an…

A California bill could be the one-click solution to cable customer service hell

Problems with customer service when calling a cable company have become so commonplace, it’s almost a better topic of small-talk conversation than the weather. (“Cold today, huh?” “I SPENT 90 MINUTES ON HOLD LAST NIGHT BEFORE BEING TOLD THAT MY INTERNET CAN’T BROKEN BECAUSE TIME IS AN ILLUSION AND I DON’T ACTUALLY…

Comcast wants DirecTV to pull those Rob Lowe ads we’re all sick of anyway

After offending the shy bladder community in November, DirecTV’s Rob Lowe commercials have now upset an organization that’s infinitely more powerful: Comcast, the cable company that will someday use humans as batteries to power its shoddy modems. As reported by Variety, Comcast has complained to The Council Of Better…

Comcast schedules better customer service between 9 a.m. and a few years from now

In the wake of a growing circuit of Comcast customer service calls being recorded and traded like even-more-irritating Phish bootlegs, Consumerist’s Worst Company In America has hired a new customer service VP, one who’s been specifically tasked with pretending as though that is a service Comcast is interested in…