“From Hell” (season three, episode one; originally aired 11/21/2008)
(Available on Hulu and Netflix.)
“From Hell” doesn’t really feel like a third season première. Part of this is just the fact that these seasons are minuscule, standing at six episodes a pop, though that’s fairly standard for Britcoms helmed by a single writer. The other part is the show’s lack of serialization, which makes changing hairstyles the only way to tell which season is which. But it’s mostly that after the high precedent the first two season premières (“Yesterday’s Jam” and “The Work Outing”) set, “From Hell” is a pretty basic episode. Okay, so there’s a plumber that goes on a “pee parade,” and yes, Douglas shoots himself and bleeds out in the conference room, but “From Hell” doesn’t go for classic IT Crowd status. Instead, it’s a series of perfectly solid setups that rely, as always, on the talents of the core cast to carry them through.
Leading the titular storyline is Jen, who’s terrified her new handyman may be a “Builder from Hell” as seen in the UK series …From Hell, which chronicles everything from gardeners from Hell to weather from Hell to, naturally, teenagers from Hell. In typical Jen fashion, she accidentally convinces the guy she’s keeping an eye on him in order to seduce him, and her ensuing rejection (“I don’t fancy you, you big ugly builder!”) drives him to become the builder from Hell she so feared. Katherine Parkinson is great as Jen falls down the rabbit hole of paranoia, digs her own verbal grave trying to excuse her baseless accusations, and shuffles away from the handyman on her knees. But the “from Hell” conceit’s never quite as interesting as the show seems to think it is, and the payoff with the camera mixup during the conference reads more like a first-draft idea that never got topped.
Meanwhile, a group of no-good youths are taunting Moss on his way to work, which just about proves the “Moss equals child” theory. That’s really about all there is to this plotline, except for the scenes where Roy tries to toughen him up. “Them glasses is shit, innit?” Roy barks at Moss in his best no-good youth voice, to which Moss responds by bursting into tears.
On the top floor, Douglas has been instructed to do nothing, as anything Douglas actively does inevitably ends in disaster. This lasts about .2 seconds, since Douglas immediately opens his desk drawer (“I don’t think I’ve ever looked in this drawer”) and finds his father’s handgun. It’s fun to hear Denholm’s voice again, and Matt Berry’s monotone-but-bombastic delivery has never been better than with, “WOW, A GUN!” His woozy, post-gunshot-wound haze is less effective, but it’s still one of Douglas’ better storylines.
In an unlikely turn of events, Roy is the link between everyone’s stories. He’s the one to convince Jen she’s hired a “Builder from hell;” he sporadically advises Moss on how to get past teenage bullies; he lends Douglas ₤20 and obsesses over getting it back. Roy does better when he’s linked to other stories as opposed to spinning off in coiled rage on his own, so it’s not bad structurally to watch him drop in on everyone’s lives. It’s a perfectly fine half hour, but there’s never a truly satisfying moment when they all come crashing together, like with the meticulously plotted “Work Outing.” The same is true of the various payoffs, which aren’t nearly as satisfying as they could be (though Moss yelling, “I’ve got a motherflipping gun!” is always encouraged). Even the end tag of extra plumber footage feels half-hearted, like the script ran out of steam and The IT Crowd team literally just let the camera roll.
Still, there’s a familiarity in “From Hell” that’s incredibly endearing, from the hilarious bully/Moss roleplay to Jen and Roy sharing a cup of tea in front of the dozen monitors he set up in her house to catch a potentially pissing plumber. This third season is also clearly not as interested in convincing us that Jen doesn’t think she belongs in this setting. At this point, it’s impossible to know how long it’s been since Jen joined the I.T. department, nor does it particularly matter. She’s as much a part of the department now as Roy and Moss ever were. She still doesn’t know much of anything about I.T., but that’s beside the point by now. The important thing is that she knows Roy and Moss, they know her, and they all rely on each other like the co-dependent messes they are. In fact, if a new boss came in to oversee I.T., they’d probably be as appalled by Jen as she was of Roy and Moss. She probably wouldn’t even blink at inviting her department to a dinner party at her flat anymore; she’s one of them for real, for good. It’s a welcome development in a show that doesn’t depend on development a whole lot.